Terms & Conditions
These terms and conditions were last updated on 7 January 2022. Use of our websites, sales and purchase of goods from the website are governed by our terms and conditions as set out below.
1. Delivery Arrangements
The company (TESUP) is responsible for the door delivery. Your order will be delivered to your door-step. Normal delivery timeframe is within three business days subject to stock availability. We will notify you by an email once the box is shipped or if your order is not available in the warehouse stock to be dispatched within this timescale. If the products are temporarily out of stock we will contact you to choose a full refund or wait a limited time frame for the product to be shipped once it is back in stock.
All products come with a TESUP warranty. 1 Year free TesupCare product warranty is standard. Customers can also purchase longer-term TesupCare product warranty and refund options subject to the specific products.
3. Your Right To Cancel or Request a Partial Refund
After receiving a TESUP product, you have the right to request a return of the product within 5 working days. Provided the box remains unopened. The products are custom-made items which are specially designed and packed with non-reusable packaging material. These high-tech packaging chemicals and equipment can be used only once. For this reason if the box is opened the company can not accept the return of the product. The company controls and examines returned boxes with photo recordings. Once the order is shipped from our warehouses or factories, returning the boxes to the company is the only way for a refund. If you experience a problem with the product during operation please submit an After Sales ticket. Our engineers will go through your ticket and try to find a solution; a replacement, partial refund or purchase of new spare parts. We do not offer refund for the discounted sales. We offer replacement options for the warranty covered discounted sales.
TESUP Companies have a goal of reaching maximum customer satisfaction. We spend effort and time making products unique and special for our consumers. Our products have got your name tags and unique serial numbers (operational test videos recorded) on them. Hence that's not possible to ship your boxes to other consumers. In case of order cancellation or refund our technicians repaint and repackage them. As expected, this is not environment-friendly. We charge a 15% cancellation fee for all order cancellations, returns and refunds. We kindly expect that you understand the outcomes of these additional manufacturing stages.
4. Description of Goods
Our wind turbine systems can only be used as a 'Small Wind Turbine System' (SWTS) to generate power in accordance with EN 61400-2. Our products can be used for low voltage generation purposes; voltage can be maximised to 75V with a TESUP Charge Controller. Our wind turbines should operate with a charge controller at all times. We are constantly improving our technology; our latest wind turbines can generate more than 100 volts during high winds, some products even at 10 m/s wind speed. The TESUP Charge Controller can adjust and limit the output voltage level between 0 to 75 volts. If the inverter option is selected using the button on the TESUP charge controller, there is no maximum voltage limitation. Stickers warning of electrical danger are on our products. We do not take any responsibility for health risks associated with the use of electricity. The Company (TESUP) is not responsible for modifications and external damages that may inhibit voltage generation. While we take utmost care to ensure that product descriptions, pictures, information and prices are correct, we do not accept any liability for any inaccuracies, errors or omissions. We do not accept any liability for any inaccuracies for incorrect usage of TESUP products. We do not take any responsibility for installation and modifications mistakes for the products which are delivered disassembled. Colours may differ slightly from those shown on the website due to limitations of internet, software and computer hardware technologies. In line with our policy of continuous product improvement, TESUP reserves the right to change, vary or make different the product specification without prior notification.
5. Payment Methods & Prices
The company uses 3rd party secure online payment solutions. You can purchase the products from this site through use of credit cards or bank transfer. For any questions on payment please contact us by filling the contact forms. All prices are in most common local currencies and credit / debit card transactions for orders outside the country will be automatically converted by the card company from their current exchange rates. Prices are subject to change without any notice, any subsequent purchases of the same product cannot be guaranteed at the same price. Orders are accepted at our sole discretion and we maintain the right to reject orders without giving an explanation.
6. Sales Tax
Value Added Taxes are calculated based on shipping destinations the value added taxes will be included in the price. For orders shipped to destinations outside this country, the orders may be subject to different local sales tax percentages or additional import duties. These are not included in our prices and customers are responsible for payment of these taxes or duties outside the country.
7. Trademarks and Copyright
All rights reserved. Any use, printing or copying of materials on the company websites and media channels other than in the course of browsing, ordering the products for these unethical purposes is strictly prohibited. Any framing of this website is prohibited.
8. Security and Privacy Statement
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested for subscription, registering to the websites or purchasing the goods (including your credit / debit card details) is encrypted with
SSL (Secure Socket Layer), the industry standard 3rd party encryption software. The privacy statements apply solely to information collected through company websites. We are committed to protecting your privacy. We or our associates use the information you provide us to process orders or to assess which product is best suited to your needs. We will only use the information that was collected lawfully and ethically in accordance with the Data Protection Act 1998. We will not sell, share or rent this information to other vendors other than as disclosed in this statement. TESUP does not hold your information for credit / debit card purchases, all purchases are processed via 3rd party online payments systems.
The contract will be governed by local laws and you agree to submit to the jurisdiction of the local courts. Company headquarters are located in Chiswick London. The company holds the right to prefer United Kingdom laws and courts.
Company aims to answer all contact forms and after sales ticket submissions during 24 hours. You can reach local TESUP teams via website contact pages: www.tesup.com.
11. Company Details
We do door delivery, mostly in 3 to 5 days. We manufacture products in advance and move them to our local warehouses. Our local companies are completing the customs and duties if the products were manufactured in another country rather than our local workshops. All of our local companies (i.e. TESUP DE, TESUP US, TESUP CA, TESUP ES, TESUP UA, TESUP TR, TESUP AU, TESUP NZ, TESUP ZA, TESUP NL, etc.) are owned by an holding company which is registered in Great Britain.
Name: TESUP Electronics Limited
Registration Number: 10155230
Address HQ (Headquarters): Chiswick Park, TESUP UK, Venturex Building 7, 566 Chiswick High Rd, Chiswick, London W4 5YG United Kingdom